This program is administered for Charles Machine Works by HiCORP. We are dedicated to providing you quick and accurate personal service. Please contact us with any questions you may have about sizing, colors, personalization, or availability of products. Call DWOutfitters at 888-DWPROMO 8 am to 5 pm CST or e-mail programsdw@hicorpinc.com.

 

We will gladly offer a refund or replace an item at no additional charge if any item is found to be defective or if we have made an error with an order. If an item is returned because it does not fit correctly or for any reason beyond our control, there will be a $7 restocking fee plus shipping and handling charges. All returns must include the original packing slip and any information pertaining to the return. We cannot exchange or give refunds on personalized items or on items that have been worn or laundered. If your order was charged to a credit card, your refund will be credited to your account. There is a 60 day return policy on all merchandise. Send returns to: HiCORP Attn: Returns 4383 S. 91st E. Ave Tulsa, OK 74145

Back Orders
Items shown on the website are in stock. We do not accept backorders. Should you purchase a quantity greater than the in stock quantity or a count is found to be wrong, you will be contacted regarding a substitution or deletion from your order.

Ordering Information
* Order Online - Orders placed online will ensure the quickest order processing. You will receive an Order Confirmation via email as well.

 

*Order by phone - Call 888-DWPROMO to order.

Shipping and handling to be billed at the close of the order based on weight of item(s) and delivery location. Shipping charges apply to Continental US orders only. Orders shipped outside the Continental US will be charged actual cost to ship plus $25 handling fee. Customer will also pay duties and taxes at time of delivery. If not paid at time of delivery, HiCORP will charge to credit card used at time of order.